We buy cars

I'm writing to express my frustration and disappointment with We Buy Cars regarding a refund issue that's been ongoing for five months. In July, I purchased a car from them and paid a refundable amount of R4000 for the auction. However, I've been struggling to get my refund back despite numerous attempts.

I've had multiple interactions with Michelle from the online sales team, who requested unnecessary documentation, including a 3-month bank statement and a letter from my son, who initially opened the app. This constant back-and-forth has been exhausting, and I feel disrespected.

I requested to speak to the manager, Kgomotso Mogoaladi, but haven't received any assistance. It's unacceptable that I've been kept waiting for so long for my own money. I'm extremely dissatisfied with the service and would not recommend We Buy Cars to anyone.

I hope Hello Peter can help me resolve this matter and get my refund back. Please assist me in holding We Buy Cars accountable for their poor customer service.

Thank you for your attention to this matter.