We Buy

The worst experience of my life. First, the salesperson rushed me through the paperwork, which wasn’t my main concern at the time. When I purchased the car, the Dakar report indicated only minor issues: the window control and the back wheel. I paid R290,000 for a Mercedes CLA220d, and the car looked great initially. However, when I got home, I discovered the central locking wasn’t working. I called the salesperson, who told me to log the issue with customer care. The next day, I didn’t use the car, but on the third day, it wouldn’t start—the battery was completely flat. I contacted customer service again because the car displayed a recurring error about the rear light. They advised me to have the battery tested and then take the car for a diagnostic check to investigate the dashboard error. I followed all their instructions, paid for the diagnostic, and even sent them the battery test results. Despite doing everything requested, I received no feedback. My case was assigned to Sifiso Hlope, who promised to respond within 48 hours but ignored me for over a week. I called numerous times, but my calls were repeatedly cut off. I work in a call centre, so I know the agents there are dropping calls, I called over 30 times since I had this issue and only connected 6 times, the other time I get transfer and the call drop, disgusting service, I think twice my airtime run out. Sifiso Hlope, call me 8 days later saying his mother was sick and he wasn’t available. He then sent me to Wheel Fix It Refurbishers to go check the central locking and the error on the dash. They told me the cant test the central locking and error on dash until I replace the battery. I sent this to him the same day and her again ignore me for days. When I called back, I was told that the case is closed because I didn’t send them the documents. Right even today I called 3 time and got transfer 3 time and call just cut off. The amount of money I send driving around to all these places and to do diagnose repots plus airtime is a lot now. Now I'm opening a case with the ombudsman, Ill see how that goes and give an update.