We are TOO important!!!
<p>First of all - sending an automated e-mail, is unprofessional and impersonal!</p> <p>Are you TOO Important to get back to a client/customer?? Too important or too busy?</p> <p>If, too busy is in fact the case, make a plan and appoint someone who can handle your customer care!!</p> <p>I visted your showroom on Saturday...</p> <p>First of all - your receptionist is rude. Not friendly at all and she looks at you as if the CAT just DRAGGED you in!!! Not cool... And - first impressions last</p> <p>THEN - I searched for the 2 vehicles I enquiered on.... The "***********" boy who helped me, said that you don't have ANY B-class Mercedes on the floor.... The A-class he showed me, wasn't the one I was looking for. He had NO idea what was going on in there, because after 10minutes, I found TWO B-class Mercedeses....</p> <p>For a cash buyer, I won't even consider buying from WE SELL CARS!!</p> <p>I understand that you are busy and your business grew at an enourmous rate, but I believe - "Stay humble" And be nice to a client/customer.</p> <p>It costs nothing to be friendly or smile!!</p>
Hi Maritza,
Firstly thank you for your feedback, our clients are our first priority and I apologize for any inconvenience caused to you. As you have mentioned above we are growing at a rapid rate and new staff members have been (and are being) appointed to assist with our increasing inquiries but in the process we are aiming to maintain high quality customer relations.
I will be sure to bring your feedback to the attention of the relevant department and directors, and if you are open to hearing from us, I would love to have one of our top sales people phone you directly to assist you with your inquiry.
The We Sell Cars Team
Hi Maritza,
Firstly thank you for your feedback, our clients are our first priority and I apologize for any inconvenience caused to you. As you have mentioned above we are growing at a rapid rate and new staff members have been (and are being) appointed to assist with our increasing inquiries but in the process we are aiming to maintain high quality customer relations.
I will be sure to bring your feedback to the attention of the relevant department and directors, and if you are open to hearing from us, I would love to have one of our top sales people phone you directly to assist you with your inquiry.
The We Sell Cars Team