WBC not the WBC it used to be, I shall be taking my business elsewhere in future.

After Years of praising and supporting webuycars.co.za, I too am part of the many unfortunate clients to fall victim to Henry and his subordinates at the Midstream Branch, Below is my initial email to Kiran Gangram who Henry the branch manager said is the sales manager:

Hi Kiran

I haven’t managed to get the receipt for the purchase of the vehicle, but I’ll send you details of what has been done since the delivery date:

1. Day of Delivery replacement Battery. 2. 13-04-2019 The following was purchased: a. 10W40 Oil 6 litres b. Oil Filter c. Fuel Filter d. Air Filter e. Spark Plugs (x6) f. Cabin Filter g. Rear Brake Pads 3. 15-04-2019 Front Brake Pads Fitment of pads front and back

The car died out 18-04-2019 and as a result I needed to get it towed home. I unfortunately don’t have the older logs on my PC anymore but would glady be able to send you one of what the OBD Diagnostic shows now. But as I had said before, the older one had nothing vital which is why no big components where purchased.

All I would like is for your assistance to get the vehicle moving as it was purchased, I know the power steering/PS pump is faulty and that I don’t need for you to fix as it was very clear that I purchased the vehicle with that defect, another thing I won’t be expecting for you to repair is the worn Serpentine Belt as said before, I know it was faulty, another thing I won’t expect for you to car for is the vibrating prop shaft, as that too was there when the purchase was made, all I would like as I have been saying is that I would appreciate assistance from WBC to get the vehicle running again, as I have purchased 3 vehicles myself from you and recommended you guys to my Dad L****************** who’s bought a number of vehicles from you guys over the year even before Midstream was opened.

We always consider you guys as first preference when looking to purchase new vehicles and I wouldn’t like to join the rest of the people who bad mouth you guys because all the years I actually have had nothing but great service from you guys.

I look forward to hearing from you soon.

Thank you.

That email was sent the 17th May 2019, I got absolutely no response until I Emailed Henry the branch manager directly with Kiran in CC, low and behold I got a call returned immediately when the email was sent telling me exactly what they love saying it seems, we are no liable for any damages that occur after purchase and you are free to go to the CPA. Below the Email which was sent to Henry before the call was received

Good Morning Henry

I have sent the email below to Kiran last week Friday and up to now, no response, I have called him this morning at 7:31, no answer, you were sounding very willing to assist, please advise.

Kind Regards

There after I get another call from Kiran stating that Henry says there's nothing he can and is willing to do I can go ahead and contact the CPA because the vehicle was meant to be serviced and that would've avoided my problems encountered.

To which I had sent a final mail still without any response from Henry nor Kiran, and I've been patient but they clearly aren't interested in keeping clientele, final email below which was sent before this post which was also sent a week ago.

Good Day Henry

I have just received a call back from Kiran now stating that you called that you guys will not be willing to assist stating that because the vehicle wasn’t serviced you are not going assist.

Fact of the matter is that the vehicle was assessed prior to breaking down and a “service” which consists of changing oil, plugs, filters, spark plugs and belts (if necessary) would not have caused engine failure if not done immediately, as stated below an assessment was indeed done on the vehicle and all the other faults have been noted on the initial email, I’m not asking for nor requesting that you fix everything all I want is assistance to get the vehicle running, if that is too much to ask for I’ll have no other choice but to take it further and join the many who are now tarnishing the brand we buy cars.

Please acknowledge in writing that you are by no means willing to assist and I will have to do what I have to do from there. Best Regards

To that Email I received the final call from Kiran which basically translated to, go do what you want we not interested, to which I requested that it be put in writing.... Guess what still nothing. I must say the webuycars I dealt with when I bought my first car in 2013 from to the guys now, we're better off trading vehicles between each other as individuals than having to deal with them.