Waiting for transfer documents and no response

I travelled all the way to JHB from Durban to the We Buy Cars dome in Randburg and purchased a vehicle there two weeks ago. I am very happy with the purchase. However the sales person was very unfriendly and off handed. However that is not my complaint. My complaint is that subsequent contact with We Buy Cars (the same sales man) to establish if the documentation has been couriered to me has been with with silence. How does a business operate like this? Is there not a standard process in place.