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Msola M

1 reviews | Active since Feb 2018

22 Feb 2018, 12:40

Vootstoots policy promotes *****ing

TOO BAD SPARE WHEEL

Last year, I bought a VW POLO from we sell cars, only to collect it the next day. On the day of collection, I forgot to check the spare wheel. That was my biggest mistake.

I drove the car home & my son conducted some inspection. GUESS what?? …. The spare wheel looks a 101yrs old.

It’s so BAD even Mr Dirk would be shameful to call it a spare wheel. Even a mad person, would be disgusted to play cars with that wheel.

The point is, your employees got an opportunity to ***** my wheel and found it fitting to put that stupid wheel as a replacement. Surely they took advantage of your voetstoots policy.

They drove the car outside the yard, gave me the keys and left, knowing that once i complain about the spare wheel. The voetstoots policy would apply.

I am 100% certain that i am not the only one, there are other customers who complained about their spare wheel.

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Replies (4)
Webuycars.co.za
Webuycars.co.za's reply22 Feb 2018, 12:59
Official

Hi Msola,

Thank you for making us aware of this situation. Please allow us to extend our sincerest apologies, we were completely unaware of this situation and would like to assist you in resolving this as soon as possible.

Would you please be so kind as to confirm at which branch you purchased this vehicle? I have discussed your complaint with Dirk van der Walt, and he also sends his apologies for this situation. He advised that you set up an appointment with the manager at the branch you purchased the vehicle at, in order for us to assist and rectify the situation.

If you would please confirm the branch, I can assist in setting up the appointment.

Regards,

Anet de Kock

Social Media Coordinator

MM
Msola M's update22 Feb 2018, 14:12
Reviewer Update
That was at N4 Gateway, Silverlake. PTA My sales assistance was Mr Mahlangu. Your attention in these matter is very much applauded, it surely make me feel better. looking forward to hearing from you. Thanks for showing concern. Msola
Webuycars.co.za
Webuycars.co.za's reply22 Feb 2018, 14:19
Official

Hi Msola,

Thank you so much for the information. Kindly find that I will ask our Silver Lakes Sales Manager, Shaun Lonn, to contact you as soon as possible in order to assist.

Please let me know should you require any further assistance.

Warm Regards,

Anet de Kock

Social Media Coordinator

MM
Msola M's update22 Feb 2018, 15:53
Reviewer Update
It feels good.. Problem sorted Now i see why we sell cars, is soo bold enough to respond to their customer queries/problems. Believe me, they are not selling lip service, they definitely respond with the intention of solving the problem. i am still amaze how quick the problem was sorted. Sales Manager, Shaun Lonn..," You made my day, you did put a smile on my face" Warm regards Msola