1 reviews | Active since Jan 2018
Very very bad experience!!!!
We bought a vehicle 25/11/2017 at the Centurion branch, took it for a test drive and nothing seemed wrong ( even the sales person ensured me that the car is in a good condition and KIA is a good car, when we arrived home in Rustenburg the light stayed on, even if the key is removed from the ignition , I took the car to a Auto Electritian and they removed the dash and found that the wiring is burned from steering wheel to fuse box inside and then from there to fusebox outside, they confirmed that someone tried to fix it by them selves. I paid a large sum to do rewiring and fix the problem. A week later we went out of town and on the way back the engine went dead and I pulled of the road, the car refused to start and I knew that something big is wrong like the Timing chain broke, I phoned a mechanic and he confirmed what I expected. After the festive season I took the car to someone to repair the car, it took about a weeks labour and alot of parts like Timing chain, valves...ext, I took al the invoices and forwarded it to We Buy Cars and they refused to pay a cent on the repairs. I know that we signed a document that states there is no garentee, but I think its poor service and customer relation to sell a car without making sure that everything is in good condition. I will definitly never refer someone to We Buy Cars, with my experience I can only say that they sell damaged goods.
Hi Bertus,
Thank you so much for letting us know about the situation. Kindly find that I have sent your complaint through to our Head of Sales and will revert back as soon as I receive feedback.
Regards,
Anet de Kock
Social Media Coordinator
Hi Bertus,
Thank you so much for letting us know about the situation. Kindly find that I have sent your complaint through to our Head of Sales and will revert back as soon as I receive feedback.
Regards,
Anet de Kock
Social Media Coordinator
Hi Bertus,
Kindly find that I have received feedback from Malcolm van der Bank, one of our Sales Managers. He advised that he had a discussion with you with regards to your complaint, and as per the Trade Deal Registration Form he sent through to you, you agreed to our wholesale terms and conditions, that your wife, Sue-Mari Vets signed.
Unfortunately, as per the second condition: "All goods are specifically sold without warrantees and / or guarantees and are sold by the seller with no obligation to repair whatsoever. No come-backs. No refunds. No exchanges." we won't be able to assist in the paying of the repairs.
Please keep in mind that, at our facility, there are hundreds of vehicles for sale, ranging from nearly new with very low kilometres, to well-used cars with substantial kilometres and wear. We advise all our clients to take the time to fami****ise themselves with our terms and conditions before purchasing.
We also encourage our clients to ensure that the vehicle's specifications are adequately suited for its intended purpose and to inspect the vehicle thoroughly to that effect and perform a test drive.
The Terms & Conditions are clearly displayed in our reception, on the price cards as well as on the terms & conditions form that you signed.
We trust the above information answers your query. If you need any further assistance, please don't hesitate to let us know.
Regards,
Anet de Kock
Social Media Coordinator
Hi Bertus,
Kindly find that I have received feedback from Malcolm van der Bank, one of our Sales Managers. He advised that he had a discussion with you with regards to your complaint, and as per the Trade Deal Registration Form he sent through to you, you agreed to our wholesale terms and conditions, that your wife, Sue-Mari Vets signed.
Unfortunately, as per the second condition: "All goods are specifically sold without warrantees and / or guarantees and are sold by the seller with no obligation to repair whatsoever. No come-backs. No refunds. No exchanges." we won't be able to assist in the paying of the repairs.
Please keep in mind that, at our facility, there are hundreds of vehicles for sale, ranging from nearly new with very low kilometres, to well-used cars with substantial kilometres and wear. We advise all our clients to take the time to fami****ise themselves with our terms and conditions before purchasing.
We also encourage our clients to ensure that the vehicle's specifications are adequately suited for its intended purpose and to inspect the vehicle thoroughly to that effect and perform a test drive.
The Terms & Conditions are clearly displayed in our reception, on the price cards as well as on the terms & conditions form that you signed.
We trust the above information answers your query. If you need any further assistance, please don't hesitate to let us know.
Regards,
Anet de Kock
Social Media Coordinator
Hi Sue-Mari,
Thank you for your patience whilst we further investigated your situation.
As you are aware, we provided you with a refund we considered fair, and already paid it into your account.
Should you require any further assistance, you are welcome to let us know.
Regards,
Hi Sue-Mari,
Thank you for your patience whilst we further investigated your situation.
As you are aware, we provided you with a refund we considered fair, and already paid it into your account.
Should you require any further assistance, you are welcome to let us know.
Regards,
