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MD
Marubini D

1 reviews | Active since Mar 2018

20 Mar 2018, 11:35

Very unprofessional and bad service!!!

I bought a car in Feb' 2018, of which the car was received on 02/02/2018, Grand Cherokee 2014 model. The car was received in a bad condition and it was returned to them for service however to this day the car is still in a bad condition, nothing was done on the car. To add matters to the situation, the car market price was actually different from the selling price. This matter was also brought to their attention and they promised to fix the price as well however nothing has still been done to correct their mistake.

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Replies (4)
Webuycars.co.za
Webuycars.co.za's reply20 Mar 2018, 11:41
Official

Hi Marubini,

Thank you so much for making us aware of this situation. Kindly find that we have received your complaint on our We Buy Cars account as well and have sent it through to our Head of Sales.

We will revert back as soon as we receive feedback.

Regards,

Webuycars.co.za
Webuycars.co.za's reply22 Mar 2018, 10:42
Official

Hi Marubini,

Kindly find that I have received feedback from our Sales Manager, Malcolm van der Bank.

As per your agreement, you bought the vehicle on our Buy Now Option, as it was one of our Auction Vehicles. We apologize for the system malfunction, the vehicle should not have pulled through to our website with a different price, and I have been advised that the situation has been rectified.

With regards to the condition of the vehicle, I have been advised that We Buy Cars have signed off and paid R16 000 for new parts. The vehicle will be fixed today and will be ready for you at the latest Saturday.

Malcolm also advised that they are in contact with your brother, to ensure that all is in order.

Should you require further assistance, you are welcome to let us know.

Regards,

MD
Marubini D's update22 Mar 2018, 11:35
Reviewer Update
Good Day, Please be advised that I have just spoken to one of the Managers from MFC and they have confirmed that nothing has been rectified as they say. I also don't understand how they are going to be fixing the car if I currently have the car with me. The only confirmation I got from Jeep Centurion was of the R 6000.00 they paid. I have been waiting for shocks for almost 2 months now. I have been communication with Brendon from ACD Service who keeps telling that he has ordered the car parts, however which is also not true because it only takes approximately 24 hours to get the part. The lies they keep telling also add to my frustrations because it seems like the situation is not gonna be solved anytime soon. I have also been communicating with Speak Out (TV Programme) seeking advise on a way forward.
Webuycars.co.za
Webuycars.co.za's reply27 Mar 2018, 09:05
Official

Good morning Mrs Dagada.

Hereby I would like to humbly apologize for the negative experience you have had with We buy cars. I have sent you an email requesting a possible meeting date, could you please respond at your earliest convenience?

Kind Regards
Alexia Kristopher-Koen
Head of Marketing