Very Rude Customer Care Staff Member

Good Day

I have a concern with one of your customer care agents John W that has been assigned to my case 44519. I have been trying to contact him for 3 days just to get his email address so we can send him some documents that he had requested. I have left an alternative contact number for him to contact me on but not once has he contacted me. Again I contacted him twice today and he told me that he has back to back meeting and cant call me back. I'm not sure if this is how you treat you client at We buy cars. Meaning that cause he has back to back meetings my case must sit and wait for him till his schedule is clear. All I would have appreciated was acknowledgement from him and a more polite manner to let me know as to why he hasn't responded to my call requests.

If possible please can my case be assigned to someone else as I no longer would appreciate John to work with me on this case.

Looking forward to your response. Regards, Nontobeko Dlamini Ndalo (Pty) Ltd