Hellopeter
Share Your Experience
SG
Stefan G

1 reviews | Active since Feb 2023

25 Feb 2023, 08:04

Very poor service at WBC

Received very poor service from WBC. Reserved a Polo for purchase and submitted all documents for finance. Received no feedback until they called and ask if I am still interested in buying a vehicle because unfortunately the one I purchased was sold. They then tried to sell me an older model than the one I reserved with lots more kilos. When I said I will lodge a complaint I was told to do so.

0
Replies (4)
Webuycars.co.za
Webuycars.co.za's reply25 Feb 2023, 13:57
Official
Dear Stefan,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
SG
Stefan G's update27 Feb 2023, 15:46
Reviewer Update
Still no joy from WBC. Called this morning when you opened at 09h00 to reserve another vehicle and give WBC another chance to rectify its mistake. I was advised that I was already pre-approved and could now reserve a vehicle. I also told the sales agent I have a R5 000.00 deposit at WBC and that he must please ensure that the vehicle is reserved asap. He can use the deposit if necessary. The sale agent at Silver Lakes branch, Lyle, assured me he will get back to me as soon as possible to reserve the vehicle as it still showed it was for sale on your website. He never got back to me and now he indicates at 15h00 the vehicle is sold.
Webuycars.co.za
Webuycars.co.za's reply28 Feb 2023, 08:56
Official
We apologize for the delay. We are busy with the matter and will provide you with feedback as soon as possible.
Webuycars.co.za
Webuycars.co.za's reply01 Mar 2023, 09:19
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards