Very poor customer service - WBC Springfield

Its been two weeks now after pre approval was confirmed on 73D99D deeal. I received a message from from we buy cars with contact details of both Finance person and Sales Executive . Both are not responding to my messages.

A finance assistant requested dummy payslip and only after 3 days she came back to request another dummy payslip. I submitted actual payslip for Jan 2024 on Wednesday 17th January 2024. She did not even check emails. When we followed up yesterday , she said she did not receive it. We submitted again yesterday through her WhatsApp. I feel she is very *********** , poor communication and very poor in customer service.

Or maybe this is a way WBC force customers to get pay reservation fee??

Even allocated Sales person is completely *********** , no update nothing.

I have been WBC customer for years now, purchased many cars on both my capacity and that of my business , I seriously disappointe.