1 reviews | Active since Feb 2022
VERY POOR CUSTOMER SERVICE AND VERY POOR CUSTOMER SATISFACTION
I purchased a BMW X4 registration number NSC 19919 from WeBuyCars Springfield Park Durban and received the car at closing time on the 19 April 2022. The petrol tank of the car was totally empty and I then put in petrol at the petrol station next to the premises of WeBuyCars. From the petrol station me and my wife drove to the Hotel at the Durban Beach Front where we had been staying the past weeks.
The next morning the 20 April 2022 we left the Hotel going Home to Mtubatuba. When we were approximately 10Km from Ballito a warning light and writing appeared on the panel indicating low oil pressure. We then slowly pulled of the road and contacted WeBuyCars who then advised us to go to SMG Ballito so that they can check the car. SMG Ballito found that the car was mechanically defective.
Below follow my concerns/complaints with respect to the purchase of the BMW X4. 1). I paid for the petrol in the BMW X4 and when the car had broken down with mechanical failure WeBuyCars just took the defective car away on a low bed truck and never compensated me for the petrol. WeBuyCars then offered me a Mazda CX5 registration ND850 442. The petrol tank of the Mazda CX5 was also totally empty. 2). WeBuyCars then took 10 days to complete the sale of the Mazda CX5 while in the interim my side was clear as the Mazda CX5 was Bank approved and on my name on day two. This delay in waiting 10 days then forced me and my wife who is wheelchair bounded to stay over in Durban without any transport as our home is in Mtubatuba about 300Km away from Durban. We had no transport and no other alternative as to wait until WeBuyCars finally handed over the car keys of the Mazda CX5 in order for us to be able to leave for home in Mtubatuba. 3). The extremely poor service of WeBuyCars Springfield Park Durban and also their very bad management style resulted in me and my wheelchair bounded wife to carry additional costs for accommodation which was not due to a fault on our side as WeBuyCars failed to complete the sale of the Mazda CX5 in good time.
As a result of the above mentioned I received very poor service and very poor customer satisfaction from WeBuyCars Springfield Park Durban therefore WeBuyCars to refund me for the petrol I had put into the BMW X4 and to refund me for the full accommodation costs for the respective time period of 10 days plus.
IN CONCLUSION I CAN NOT RECOMMEND WeBuyCars Springfield Park Durban DUE TO THE VERY BAD EXPERIENCE I HAD WITH THEM.
Thank you for taking the time to reach out.
Our sincerest apologies for the negative experience you have had.
This is not the level of service we aim to provide, but please rest assured that we take this seriously and will ensure it improves so that something like this does not happen again.
Kind regards
Thank you for taking the time to reach out.
Our sincerest apologies for the negative experience you have had.
This is not the level of service we aim to provide, but please rest assured that we take this seriously and will ensure it improves so that something like this does not happen again.
Kind regards
Thank you for your reply, However I do not accept your apology.
The very poor customer service received is inexcusable.
The petrol in the BMW X4 is my personal property as I paid for the petrol. The fact that WeBuyCars refuses to refund me for the petrol I had put into the BMW X4 is a clear indication of disrespect to the customer.
The extremely long time delay of 10 Days plus to receive the car keys of the new car the Mazda CX5 is totally unacceptable. This extreme long time delay by WeBuyCars to complete the sale of the new car the Mazda CX 5 forced me and my wheelchair bounded wife to overstay in Durban.
The cost to overstay is very expensive due to the very high cost of living associated with Durban and Durban surrounding areas. We had great inconvenience during that time period as we were stranded in Durban about 300 Km away from home without any transport. This situation was exacerbated with respect to the disability of my wife been wheelchair bounded as a lot of facilities are not wheelchair friendly.
Due to the extremely poor service of WeBuyCars Springfield Park Durban and also due to their very bad management style combined with the above mentioned factors I therefore request again from WeBuyCars to refund me in full for the petrol I had put into the BMW X4 and to refund me in full for the accommodation costs for the respective time period of 10 days plus.
This is all due to the fault of WeBuyCars therefore it is their responsibility and their obligation to compensate me as the customer in full for the inconvenience and the costs incurred.
Thank you for your reply, However I do not accept your apology.
The very poor customer service received is inexcusable.
The petrol in the BMW X4 is my personal property as I paid for the petrol. The fact that WeBuyCars refuses to refund me for the petrol I had put into the BMW X4 is a clear indication of disrespect to the customer.
The extremely long time delay of 10 Days plus to receive the car keys of the new car the Mazda CX5 is totally unacceptable. This extreme long time delay by WeBuyCars to complete the sale of the new car the Mazda CX 5 forced me and my wheelchair bounded wife to overstay in Durban.
The cost to overstay is very expensive due to the very high cost of living associated with Durban and Durban surrounding areas. We had great inconvenience during that time period as we were stranded in Durban about 300 Km away from home without any transport. This situation was exacerbated with respect to the disability of my wife been wheelchair bounded as a lot of facilities are not wheelchair friendly.
Due to the extremely poor service of WeBuyCars Springfield Park Durban and also due to their very bad management style combined with the above mentioned factors I therefore request again from WeBuyCars to refund me in full for the petrol I had put into the BMW X4 and to refund me in full for the accommodation costs for the respective time period of 10 days plus.
This is all due to the fault of WeBuyCars therefore it is their responsibility and their obligation to compensate me as the customer in full for the inconvenience and the costs incurred.