Very poor customer service
<p>I bought a pre-owned vehicle from We sell cars, which gave me issues 3 months later. I've tried to contact the delaership and not only do they not reply to e-mails but nobody answers a phone call. As they are aware of my issues and the discomfort, they still decide not to respond or call me back</p>
We sell Cars is now registered on Hellopeter as a Company that Responds.
We are working tirelessly to improve our communication and our reaction times and frequencies, answering calls and e-mails.
We sincerely regret the fact that there were such poor communication and evidently a disparity between the expectation and the way it works here.
I trust you have read your conditions of sale, I would suggest that you go through those again as we have gone out of our way to make those clear and apparent, and they are approved by the ombudsman.
If you feel we are in breech of any of those - my mail is dirk at webuycars dot coza.
No other dealership in the country sells 50+ vehicles a day. We financed around 130 of those last month alone. I don't know of any dealership in the country that turn those numbers. We have our own unique problems and challenges here, we are still adjusting and growing and rising to the challenges, but I think everyone needs to know about what we offer here, and what we are doing here, we offer some of the best deals in the country. What we are doing is new, it is exciting, and somewhat revolutionary.
We sell in excess of 1300 vehicles a month, it is thus inevitable that there will be complaints - we are striving to improve the response rate and efficiency, we are rising to the occasion and we would like to be known as people of integrity.
Dirk
We sell Cars is now registered on Hellopeter as a Company that Responds.
We are working tirelessly to improve our communication and our reaction times and frequencies, answering calls and e-mails.
We sincerely regret the fact that there were such poor communication and evidently a disparity between the expectation and the way it works here.
I trust you have read your conditions of sale, I would suggest that you go through those again as we have gone out of our way to make those clear and apparent, and they are approved by the ombudsman.
If you feel we are in breech of any of those - my mail is dirk at webuycars dot coza.
No other dealership in the country sells 50+ vehicles a day. We financed around 130 of those last month alone. I don't know of any dealership in the country that turn those numbers. We have our own unique problems and challenges here, we are still adjusting and growing and rising to the challenges, but I think everyone needs to know about what we offer here, and what we are doing here, we offer some of the best deals in the country. What we are doing is new, it is exciting, and somewhat revolutionary.
We sell in excess of 1300 vehicles a month, it is thus inevitable that there will be complaints - we are striving to improve the response rate and efficiency, we are rising to the occasion and we would like to be known as people of integrity.
Dirk