1 reviews | Active since May 2023
Very poor after sales service
I bought a vehicle and the battery was no good the following morning, as to where i had to get a replacement immediately to get the vehicle operational. Initially the battery was jump started on the sales floor with a boosterpack, I did notice the booster lon the backseat. The next morning at home the battery was completely dead and didnt take any charge. I immediately reported the battery issue (25/09) and today (04/11), still havent been refunded, and they dont respond to the emails they requested the documents on. Also worth mentioning that if the battery only needed a "proper" charge, it would have charged on the road as I stay 230km away from the branch I purchased the vehicle from, thus confirming that the battery was no good to begin with from the start. This is completely unacceptable after sales service and it will definitely have me reconsider any future purchases from Webuycars.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
They request documents, you send it and then someone else requests the same documents. The latest document they requested was a proofnof payment letter. As if proof of sale from a invoice and proof from within the banking app that the transaction has taken place and is corresponding with the invoice. Its a very clear sign that what ever you require as aftersales servicendoes not existbwith webuycars. They will sell you a vehicle as fast as possible, but they will not assist with defects after the vehicle leaves the sales floor. This is pathetic service and will not recommend webuycars as a option for another vehicle. They will not honor the CPA guidelines and they are not a honorable business to purchase from. Im will be stepping up my concern with higher authority and will make sure that everyone sees this post of their shady dealings and disregard for their customers
They request documents, you send it and then someone else requests the same documents. The latest document they requested was a proofnof payment letter. As if proof of sale from a invoice and proof from within the banking app that the transaction has taken place and is corresponding with the invoice. Its a very clear sign that what ever you require as aftersales servicendoes not existbwith webuycars. They will sell you a vehicle as fast as possible, but they will not assist with defects after the vehicle leaves the sales floor. This is pathetic service and will not recommend webuycars as a option for another vehicle. They will not honor the CPA guidelines and they are not a honorable business to purchase from. Im will be stepping up my concern with higher authority and will make sure that everyone sees this post of their shady dealings and disregard for their customers