PB
Patricia B

1 reviews | Active since Jan 2021

25 Jun 2024, 09:21

Very disappointed with tge non existent service of We Buy Cars

Very disappointing non existent service from We Buy Cars

I recently spent three days trying to buy a vehicle from We Buy Cars Dome. Worst experience as a customer. I queried about a vehicle and got a WhatsApp informing me that an agent woukd be contact we me shortly. Reference number was provided. 24hrs later, no call. I phoned We Buy Cars as was told that there was no agent assisted to my query. Later that day I got a call from a lady which was not the agent ( not quite sure what her position was) who sent me an application form which I filled in and emailed to the email address on the application. No response.

Long story short. After so mich frustration, speaking to atleast 5 different people, I found out they sold the vehicle to someone else. In these economic times, We Buy Cars seems to have no urgency for business.

I have queried another vehicle and it's now almost 36hrs after receiving a reference number and I have not received a single call.

I am taking my business elsewhere. Don't waste your time with We Buy cars.

Hope my review helps many make a better decision.

Have a pleasant day.

0
Replies (2)
Webuycars.co.za
Webuycars.co.za's reply25 Jun 2024, 10:57
Official
Dear Patricia

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
PB
Patricia B's update25 Jun 2024, 11:46
Reviewer Update
Please note I am still waiting for a reponse on 7AA88E