1 reviews | Active since Aug 2018
Very dirty car
I was informed that my car would be ready for collection at 12pm, so I arrive at the Midstream branch at 13:00. I signed the contract and the had to wait for my car after being told that they took the car to put in some fuel. Once my car arrived and I was handed the keys, I could see the car was very dirty, even with hand marks on the windows, it has not been washed and even the inside was very dirty. I started the car and there was only enough petrol in to get me to the nearest garage. Very bad service from the sales guy, Donovan. Still wondering where my car really was as I only left there at 15:10....
Hi Eunice,
As per your discussion with our manager, Johannes Jacobs, we would like to sincerely apologise for your experience and would like to thank you for making us aware of the matter.
We can assure you that this is not how we at We Buy Cars treat our customers and the necessary steps have been taken to ensure this does not ever happen again.
Referring to your telephonic conversation with Johannes, we will refund you a full tank of fuel and let you valet your new vehicle at any valet of your choice at our cost. You can simply email us the fuel slip as well as the valet cost and we will refund you.
Again, please accept our apologies for the inconvenience.
Warm Regards,
Hi Eunice,
As per your discussion with our manager, Johannes Jacobs, we would like to sincerely apologise for your experience and would like to thank you for making us aware of the matter.
We can assure you that this is not how we at We Buy Cars treat our customers and the necessary steps have been taken to ensure this does not ever happen again.
Referring to your telephonic conversation with Johannes, we will refund you a full tank of fuel and let you valet your new vehicle at any valet of your choice at our cost. You can simply email us the fuel slip as well as the valet cost and we will refund you.
Again, please accept our apologies for the inconvenience.
Warm Regards,