VERY BAD SERVICE WITH NO ACCOUNTABILITY

VERY BAD SERVICE WITH NO ACCOUNTABILITY

I bought a 2011 Land Rover TDV6 HSE (Stock Number 18.02.1074) on the 15 of February 2018. The vehicle is financed through Wesbank (not on auction).

First Invoice issued: R5 390 774-00 for deposit paid - Incorrect; Actual deposit paid = R53 907-74 - Invoice still incorrect as charged with benefits not selected. Only opted for Innovation Warranty - Still no Invoice received after numerous e-mails. Took the vehicle for faulty back door lock to Independant 4x4. I had to pay for for repair - R3374-00. No warranty in place - confirmed by Innovation Call Centre. Warranty only loaded & activated on 19 March 2018.

Upon enquiry We Buy Cars arranged for full payment of the R3374-00 seeing that the policy was not in place; but I only received R1026-00 from Innovation.

I was notified on 3 March 2018 to pick up licence disk @ We Buy Cars, but no number plates were supp****. Previous owner had personalised plates; hence I had to pay to make plates - R390-00.

Urgent & crucial repair had to be done on 11 April 2018 - R5882-25. Massive white smoke when accelerating. Although a bulletin was issued from Land Rover with regards to the severity of the repair, parts not covered by Warranty!

24 April 2018 - had diagnostic done at Independant 4x4 for faulty sound-system & no Bluetooth. Referred to Land Rover Centurion for another diagnostic & quote for repair. Quotation for Bluetooth replacement = R9026-03. I only paid R1081-00 for labour.

On Wednesday 6 June 2018 at 19:50, on the way to OR Tambo Int Airport the vehicle broke down close to Olifantsfontein. Outsurance loaded the vehicle at 21:15. Vehicle currently at Independant 4x4.

Numerous e-mails and telephonic discussions to decide who would be liable to repair my vehicle. At a meeting with Mr Henry Harber from We Buy Cars (Midstream), he agreed to a full diagnose and cost to repair from Independant 4x4. On Friday 15 June 2018, Mr Harber had a telephonic discussion with Mr Neo van der Linde (Independant 4x4) and permission was given telephonically to repair said vehicle.

On Monday 18 June 2018, for the sake of full transparency, I requested a written confirmation from Mr Harber with regards to the abovementioned conversation - NO RESPONSE Requested above written approval again today 19 June 2018 before 13:00 - STILL NO RESPONSE

We are fully aware of the CPA Act and our rights as consumers under the Act with regards to 2nd hand dealers/transactions. Since taking ownership of the vehicle, we were more than accommodating and appreciated the process; however after my husband met with Mr Harber personally and being insulted, ignored and left stranded without a vehicle; we now have to escalate our predicament and rely on the public platform of social media; especially after Mr Harber is of the opinion that I do not have any protection under the CPA Act.

Agreeing with the already aggravated public opinion of the appalling customer service rendered by We buy Cars (Midstream); we hope that this will soon have a mutual beneficial outcome.

In anticipation