OF
Oliver F

1 reviews | Active since Nov 2017

19 Jan 2026, 09:20

Very bad customer service. Unable to get feedback regarding my refund for the vehicle that was returned, refund for repairs to the vehicle. Email correspondence that remains unanswered for days, one has to phone to get the process escalated. I will be ref

Waiting for a refund on a vehicle that was returned. Condition Report on a vehicle that was not correct at the time of purchase.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply20 Jan 2026, 10:54
Official
Hello Oliver,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
OF
Oliver F's update23 Jan 2026, 09:28
Reviewer Update
Good morning. Today will mark the end of another week. I'm still struggling to receive feedback regarding my refund. This is the most disgusting customer service one can wish for. I'm left with no other option to refer the matter to the National Consumer tribunal.