MK
Martyn K

1 reviews | Active since Jul 2020

18 Dec 2021, 12:17

Very bad after sale service!

When I purchased my vehicle from webuycars the license had already expired. I was told not to worry about it as it would be settled by them and any fines i get for failure to display before they sort it will be on their account. So lo and behold I got a fine. And now it has been more than 2 months as still I am regularly emailing them to find out if the fine has been settled but the matter just gets kicked around by their staff.

0
Replies (4)
Webuycars.co.za
Webuycars.co.za's reply20 Dec 2021, 08:34
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
MK
Martyn K's update04 Jan 2022, 09:17
Reviewer Update
It is now 4 January 2022. This matter was first brought to the attention of your staff on the 15th October 2021. It has been almost 3 months and nothing has been done! Shocking customer service!
Webuycars.co.za
Webuycars.co.za's reply04 Jan 2022, 09:44
Official
Good Morning

Thank you for making us aware. your matter has been handed to a manager directly to contact you and assist with your enquiry.
MK
Martyn K's update04 Jan 2022, 09:47
Reviewer Update
Thank you! I await their response