SM
Sinazo M

1 reviews | Active since Dec 2023

04 Jun 2026, 18:48

Vehicle sold with undisclosed clutch fault + delays in repair approval

I purchased a vehicle cash from We Buy Cars Germiston for business purposes. Before buying, I reviewed the fault report and was comfortable with the listed issues. However, on arriving home the vehicle would not engage gears at all.I immediately contacted the sales consultant who advised I return the vehicle. I took it to Bosch Germiston on 25 May 2026 for assessment. Bosch provided a quotation for the clutch repair. I then returned the vehicle to We Buy Cars Germiston as instructed and was told they would call me to bring it in once approval was received from their head office. For a full week I was told they were “waiting for approval”. On Monday I spoke to the consultant and was told to bring the car in on Tuesday, 2 June 2026. I dropped the vehicle off that day. On Thursday, 4 June 2026 I followed up on progress and was again told they are “still waiting for approval” from head office. The vehicle was bought cash specifically for business use, so this downtime is costing me directly

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Replies (7)
Webuycars.co.za
Webuycars.co.za's reply04 Jun 2026, 18:53
Official
Hello Sinazo,

We appreciate you bringing this to our attention. Our team is actively looking into your reference 154156 and will get back to you shortly.
SM
Sinazo M's update08 Jun 2026, 11:49
Reviewer Update
Thank you for responding.

However, I am not assisted yet. I called again today, 08 June 2026, and was told I am still waiting for approval from head office for the clutch repair invoice. I need a clear update today on: The exact approval timeframe, and What happens if approval cannot be given - I then request a refund as per consumer rights. I look forward to a concrete solution, not just “we will get back to you shortly”.
Webuycars.co.za
Webuycars.co.za's reply08 Jun 2026, 11:58
Official
Hello Sinazo,

We appreciate you bringing this to our attention. Our team is actively looking into your reference 154156 and will get back to you shortly.
SM
Sinazo M's update10 Jun 2026, 10:31
Reviewer Update
Still am not assisted yet
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I have 4 weeks bought a car that I never served the purpose, story after story. I regret having a business with Germiston We buy cars
Webuycars.co.za
Webuycars.co.za's reply10 Jun 2026, 10:36
Official
Hello Sinazo,

We appreciate you bringing this to our attention. Our team is actively looking into your reference 154156 and will get back to you shortly.
SM
Sinazo M's update10 Jun 2026, 12:15
Reviewer Update
I keep receive automated response but no follow-up communication. I have also called your customer care line multiple times on, but the line rings with no assistance
Webuycars.co.za
Webuycars.co.za's reply10 Jun 2026, 12:21
Official
Hello Sinazo,

We appreciate you bringing this to our attention. Our team is actively looking into your reference 154156 and will get back to you shortly.