SM
Sarah M

1 reviews | Active since Mar 2022

15 Mar 2022, 18:21

Vehicle incorrectly roadworthied on purchase

I bought a car from WeBuyCars Midstream branch early Feb 2022. The vehicle was registered an A on Dekra roadworthy which implies a squeaky clean report. I drove the car to Cape Town two weeks later and the car had a wobble on it. I took it to tiger wheel and they said this vehicle should not have passed road worthy. The tyres were more than ten years old, one had been driven on the rim before and the treads were all between 1.7mm and 2.4mm. Not only that but the wheel alignment was off. Essentially the vehicle was unsafe and me, as a non car person trusted this Dekra report.

I replaced all tyres and rebalanced the alignment. I reported this to WeBuyCars and Ruan from Midstream was handling the claim. I heard absolutely nothing from the and had to phone four times on different days looking for feedback.

It seems that this is not a priority to WeBuyCars and I would sure not encourage people to buy a car and trust the safety report on it.

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Replies (3)
Webuycars.co.za
Webuycars.co.za's reply16 Mar 2022, 08:54
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards 
SM
Sarah M's update16 Mar 2022, 08:58
Reviewer Update
I’ve been getting this exact “robotic” reply for two and a half weeks. Resolve this issue in an impressive manner or Hellopeter will be blowing up with reviews that won’t be counting in your favour
Webuycars.co.za
Webuycars.co.za's reply16 Mar 2022, 09:54
Official
Good Day Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email. We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly. Best regards We Buy Cars