Value Added Products

I bought a motorcycle from We Buy Cars in Germiston mid January. As it is an 8 year old model I decided to get a warranty (that was offered to me). I had to take my motorcycle in for repairs today just to find out that a "top up" policy was sold to me - basically useless without a main warranty policy. This was never explained to me and basically cost me R7K for a useless policy as there is no "main" policy as I was not aware. (I did ask to get this explained to me as I did not understand and was told it is a warranty that covers me if I have technical issues.)

In any case, how is a top up sold without a main policy? The FNI should 100% know that it will be worthless... Now, no-one can help me, I get transferred from one person to the next and when the phone drops I have to call back and start from scratch...

All other service from We Buy Cars have been great, in fact, we bought 2 cars and the motorcycle from them but seems the after sales service is not too good... This is extremely worrying!

I also spoke to Innovation Group, where the VAP policy is and they can not help either, they agree that the policy was not supposed to be sold to me like this. (I also do say that they should not have a top up only policy for a 2014 vehicle on their books...)