Urgently Seeking Refund – Misrepresentation & Unroadworthy Vehicle

I have been trying to get a refund from We Buy Cars for over a month, but they continue to ignore my requests despite my constant follow-ups. My car loan repayment is due next week, and I can no longer afford to wait.

I was misled into purchasing a car under false pretenses, as it had a Gold Dekra sticker (indicating no roadworthy issues), as stated in my contract. However, only after purchasing the car did I discover that it is actually a Green sticker, and the car has a major steering issue, making it unroadworthy. This misrepresentation has caused significant financial strain as I have had to rely on costly Bolt rides and was even forced to move closer to work due to the unreliable transport situation. For the past 35 days, I have been sent in circles traveling repeatedly from the Southern Suburbs to Richmond, signing documents, bringing the car in for repairs, and retrieving my belongings, all at my own expense. Yet, We Buy Cars refuses to take financial responsibility for selling me a misrepresented vehicle. Instead of prioritizing my refund, I keep receiving instructions to collect my vehicle registration documents, which is completely irrelevant when I do not even have a roadworthy car!

They have failed to provide a replacement vehicle and instead expect me to purchase from them again, which I absolutely refuse to do. Their lack of accountability, professionalism, and urgency in resolving this issue has left me desperate for intervention.

I strongly advise against purchasing from We Buy Cars as they have shown complete disregard for their customers. I demand my full refund immediately and I will not stop until this matter is resolved.