Urgent Complaint

Subject: Urgent Complaint: Faulty Vehicle and Lack of Support – Request for Immediate Refund and Towing Reimbur*****t

Dear We Buy Cars The Dome

I am writing to formally lodge a complaint regarding the vehicle I purchased from your dealership on Saturday, [21 June 2025]. Just two days later, on Monday, the differential fell off the vehicle — a serious mechanical failure that clearly indicates the vehicle was sold in an unroadworthy or unsafe condition.

I immediately contacted my sales agent, Lerato Sema, who assured me that the matter would be escalated. Since then, Amarah has been assigned to assist me, but the service I’ve received has been unacceptable. I’ve had to initiate all follow-ups myself, both via phone and email, and as of today, I have been kept on hold for over 10 minutes without any response or resolution.

It has now been over a week, and I am still without a functioning vehicle, and without clarity on when or how this issue will be resolved. This is not only frustrating but also financially and personally disruptive.

I am formally requesting the following by close of business today:

1. Reimbur*****t for the towing costs incurred as a result of the vehicle’s breakdown. 2. A clear written explanation of why the vehicle failed and what actions the dealership will take to ensure this does not happen to other customers.

Please treat this matter as urgent. If I do not receive a satisfactory response by end of day, I will have no choice but to escalate this complaint to the Motor Industry Ombudsman of South Africa (MIOSA) and consider pursuing legal action.

I trust this matter will now be treated with the seriousness it deserves.

Sincerely, Disappointed Customer