Unsatisfied and feeling ignored

I am extremely disappointed and frustrated with the service I have received from We Buy Cars. At the time of purchasing my vehicle through your auction I was told the would still needs some service which I understood. I was clearly promised that the service history would be provided. This was an important factor in my decision to proceed with an insurance claim However, despite multiple follow-ups and being told I would receive assistance within 24 hours, I have now waited over 10 days with absolutely no resolution. Because of your failure to provide the promised service history, my warranty provider has declined a claim on my vehicle. I am now left with repair costs exceeding R20 000 to 40 000 — a financial burden that I would not be facing had you delivered on what was promised. This is completely unacceptable. It reflects a serious lack of accountability, poor customer service, and misleading sales practices. I expect urgent intervention and resolution on this matter. If this is not addressed immediately, I will have no choice but to escalate the issue further through the relevant consumer protection channels. I strongly caution others to think twice before purchasing a vehicle under these circumstances.

I promise if this is not attended or I am not assisted I would be forced to share my experience with Ombudsman as well as the media to caution more people not to fall for such treatment.