Unsatisfaction.

I am writing to formally request urgent assistance regarding a payment I made for a vehicle purchase through IMASFINANCE. The payment was made from my FNB account to an FNB account provided by your team, and I have the proof of payment available.

Despite multiple follow-ups, both the sales agent and the Finance & Insurance (F&I) representative have informed me that the payment does not reflect on their side. This situation is causing me considerable frustration and concern, as the funds have been successfully deducted from my account.

I kindly ask that this matter be investigated and resolved as a priority. Please advise on the next steps and provide confirmation once the payment is located and properly allocated.