KH
Kate H

1 reviews | Active since Oct 2014

11 Feb 2023, 11:27

Unresponsive and unwilling to take responsibility

Bought a car from the Dome branch and had it inspected straight away by a mechanic, he found the radiator leaking very badly and advised the car was unsafe to drive and needs a new radiator. I contacted we buy cars and sent them a quote as they requested. They have now been giving us the runaround for over a week, extremely unresponsive and not helpful at all. I assume they’re hoping if they just don’t respond we will eventually give up and repair it ourselves which is not going to happen. Selling a car with such a major issue is unacceptable. It came with a spotless Dekra report so either Dekra aren’t doing their job properly or we buy cars are having them look the other way on issues to make it looks like the cars are cleaner than they actually are. We will be taking the matter further legally but in the mean time have been without a car for two weeks.

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Replies (5)
Webuycars.co.za
Webuycars.co.za's reply11 Feb 2023, 12:58
Official
Dear Kate,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
KH
Kate H's update13 Feb 2023, 15:52
Reviewer Update
Thank you, I look forward to hearing from someone as yet another day has gone by without any word from the consultant who on Friday said, “I will call you back in 20 minutes with a response”.
Webuycars.co.za
Webuycars.co.za's reply14 Feb 2023, 10:38
Official
Good Day,

Thank you for bringing your concern to our attention.

This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed.

Regards
KH
Kate H's update14 Feb 2023, 11:26
Reviewer Update
I have most definitely not received any email correspondence for over a week, you’re the third person to say that we have but I assure you this is not true.
Webuycars.co.za
Webuycars.co.za's reply14 Feb 2023, 13:49
Official
Dear Kate,

Thank you for bringing this to our attention.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards