Unresolved Issues and Poor Customer Service from WebuyCars

My experience with WebuyCars has been nothing but distasteful, frustrating, and frankly quite disturbing. I purchased a vehicle from the Cape Town branch in January 2024, which came with the Golden Dekra Report Sticker, indicating no identified roadworthy issues and assured to pass a roadworthy test.

However, within two days, the vehicle began emitting a heavy amount of smoke. Over the next several weeks, I had to repeatedly deliver the vehicle or have it collected to their approved garages under warranty, but the issue remained unresolved. Frustrated, I decided to cancel the deal with WebuyCars in March.

As of now, the cancellation process has not been concluded. Despite leaving numerous messages for Amanda in their customer care department, I have received no response. This unresolved cancellation is causing me significant financial strain, as I need the refunded funds to purchase another vehicle.

The lack of a speedy resolution or care from WebuyCars is unacceptable and there is simply no duty of care. Be wary.