unprofessionalism @JHB SOUTH branch

I write this review with great disapointment and hurt . after quiting the webuycars auctions after loosing bid deposits , I deciced to buy a car on straight sales from them . yesterday I reserved a car for purchase and it was imediatetly changed status to (sale in progress) status . I had to arrange transport to get to their branch in JHB-SOUTH and pay the remaining amount and take my vehicle .Thats where I called my wife all the way from Delmas to come pick me up, I also skipped work to make time to go collect the vehicle . since the morning of my purchase ,I received their invoice and I only received 1 call of which they said they are allocating an agent to assist me of which that never n happened . I spoke certain agents working there like Lesedi and Ntateko who promised to get back to me about the vehicle but ended up blue-ticking me on Whatsapp. We drove with my wife to JHB-SOUTH branch , of which even when we got there, their service was very poor , even their info-desk was vacant , we waited until a guy called Koketso came by and allocated us an agent to assist us . after few minutes the agent returns and says this vehicle we are looking for is at the workshop , apparently Koketso intervened and went personally to the workshop to have a check. I was very dissapointed when he returned and was telling me that they have to take down the engine of the specific vehicle I was looking for . I asked for the management of which I was refered to the same guy Koketso Mashilane as their manager . i asked for a resolution since i am coming from far to fetch the vehicle , and I had to make means to come for the vehicle . he asked an agent to take me to the cars that have the same price range as an alternative solution . when we got to those cars , the only car that was ok for us was on arrival Auction , but with the very same price range as the one we were purcahsing . I asked him to take off the vehicle from Auction and give it to us as a customer satiesfactory resolution and a token of apology. he refused and said he can,t . so as I was asking how do we resolve this cos I need wheels and I need wheels today , and the only reply I got from him was an Sorry,theres nothing I can do . I was very ****ed and angry when I left the JHB-SOUTH branch , as if this was communicated to me prior , I wouldn,t have wasted my time and energy to get there , no one called me about the vehicle going to their workshop for engine repairs . I know nowdays our reviews i taken for granted . but it is with great dissapointment and disgrace ,that in this time and age , when we also have our own black peoples in leading positions as managerial positions , the very same people who supposed to be representing us , are the very same peoples who are letting us down. if this matter was handled by a white manager I believe I would have left there with a ammicable resolution . So I had to leave without anything except a sorry. I am very annoyed and don,t understand why there so many s****s that sometimes they sell on daily basis , why cant they take them all to their workshop before sales as i had an experience of purchasing a total defect vehicle through them. if you guys (webuycars) do value us as their customers , then can we be treated with respect and care , irregardless of who you may be , but I believe in equity