Unprofessional service from Manager

Today, I had my car evaluated by a We Buy Cars representative to receive a purchase offer. Initially, the offer was promising and significantly higher than what was eventually proposed—but I accepted the lower offer to move forward.

However, when it came time to finalize the deal and receive payment, a manager suddenly raised numerous issues, seemingly out of nowhere. Once I resolved those concerns, he then claimed that my license disc and the NaTIS document didn't match, even though they were identical. He refused to provide a clear explanation for his claim.

The manager was rude, arrogant, and completely uncooperative throughout the process. Despite me supplying every required document—including proof of payment and even the receipt for the change of ownership—he treated me with suspicion, as though I were doing something wrong. In the end, the representative simply left, and the deal collapsed, costing me a pending opportunity that depended on the sale of my vehicle.

Worse still, this experience cost me four other opportunities to sell my car, as I had chosen to work with We Buy Cars based on their strong reputation for professionalism and reliability—expectations that were completely unmet in this case.

Overall, the experience was unprofessional and deeply disappointing. The manager (whose name they refused to provide) lacked basic customer service skills and handled the situation with unnecessary hostility.