Unprofessional sales team

My first (and last) experience with We buy cars Silverlakes has been appalling. I dealt with an extremely unprofessional sales person who had zero customer service etiquette.

I went to the dealership on the 2 Jan as I am looking to buy a car. I saw one that I liked, took it for a test drive and filled in the application while I was there. We asked the sales person to please mark is as application in process as I was eager to purchase it and needed to email him the remaining documents. When I arrived home shortly after I sent through the documents with no response. I then called in the next day to find out where I was in the process only to get a "I will let you know", which he had not done.

The following day a buyer from Silverlakes ( who had assessed my car and gave me an offer) called to find out if I was still going to sell my car, and upon telling him my situation he said he would go hear whats happening. I then hours later got an SMS saying they will call my company on Monday for proof of employment.

On Monday I called into the office again only to be told that the sales person went on leave and did not process my order. My number was given to a different sales person who surprise surprise didn't call me. I eventually got through to him and instead of being honest with me, he decided to insult my intelligence by saying that the car I wanted was non finance able, instead of telling me that the car had been sold. Completely ***ardly and unprofessional trying to cover up for the other sales persons wrong doing.

I was promised that he would have a look out for a vehicle for me however it has been two days with no communication from anyone from We Buy Cars. The sales team really makes it out as if you are doing them a favour and the level of professionalism is shocking. I would not recommend using them at all. ( Perhaps its just that branches team )

The buyer however was incredibly professional and a pleasure to deal with. With such a bad taste left in my mouth I sadly wont be selling my car to them.