1 reviews | Active since Sept 2019
Unprofessional behavior - Webuycars Midstream
On 5 September 2019, I saw a car on the Webuycars website that I was interested in buying. I made contact with the branch. Alex the sales person advised me to fill in the application forms.
I got a call from Letang to let me know my vehicle finance has been approved. I thought it was a spam called and I said i am not interested and I dropped the call. As I dropped the call I realised it was someone from webuycars. I immediately contacted the sales person, Alex, to let him know about what I just done and asks him if he can get Letang to call me back. Letang calls me to let me know my vehicle finance has been approved for the car I wanted. I then arranged that one of my family relatives go and view the car as I am located in CPT and the branch is in Centurion. Later that afternoon I randomly checked the website again just to see the car is now at a different branch, JHB South. I call Sadia Khan, she is the F and I manager. I asked her why is the car now listed in the JHB South Branch. She advise the car is still at Midstream and my relative should still come to the Midstream branch. My relative arrives at the branch on 6 September just to find out the car is sold and is at another branch. NO one had the decency to let me know. I called Alex to tell him about my frustrations. I asked Alex to let the branch manager call me. 30mins later I call, the branch manager doesnt answer my calls.
I also sent an email to Sadia, Alex and Letang to give me the contact details of the Branch manager. I am still waiting. I will never do business with Webuycars.
Thank you for bringing your concern to our attention. This matter has been investigated and feedback provided accordingly.
We regard this matter as closed.
Best regards
We Buy Cars
Thank you for bringing your concern to our attention. This matter has been investigated and feedback provided accordingly.
We regard this matter as closed.
Best regards
We Buy Cars
