1 reviews | Active since Jun 2016
Unprofessional attitude from sales staff at Midstream warehouse
We were interested in a SUV at the Midstream warehouse. I phoned Webuycars in the week before we went there, to formally arrange a test drive, but were told we could just arrive and ask for a test drive. When we arrived there on Saturday, 24 May at around 12pm, the so-called help desk were seemingly more interested in eating their hamburger than in assisting us. Eventually, after fobbing us off to a junior assistant, we were told that the manager is "skeptical" of test drives for higher-value vehicles. And, to our astonishment, we would have to be pre-approved for finance.
Now this is as absurd of not allowing a potential home buyer into a show house unless he's got a bond already.
I have bought several cars in my lifetime, and never in my life have I seen such disrespect and such unprofessional staff. Now FYI to the sales staff: we were casually dressed, but I personally drive a BMW worth more than R1m, so the person accompanying me can actually afford the vehicle, the condescending attitude of the salesmen notwithstanding.
But, OK, lesson learnt. We'll just go to a proper dealer next time, where the salesmen aren't amateurs and disrespectful.
We’re sorry to hear about your experience. We’d love to get more information so we can assist you better. Could you kindly fill out our Customer Care form here: www.webuycars.co.za/customer-care
We’re sorry to hear about your experience. We’d love to get more information so we can assist you better. Could you kindly fill out our Customer Care form here: www.webuycars.co.za/customer-care
