Unnaceptable Outcome - Bad service from F&I

Good day,

I am extremely dissatisfied. Before the lockdown I decided to purchase a vehicle at WeBuyCars.

I saw a vehicle on WBC website in JHB South, I spoke to the salesperson (Koketso Mashilane) and he assured me that the vehicle has never been in an accident and has never been resprayed, I drove all the way from Polokwane to JHB South WBC, when I got there, I waited more than 2 hours for Koketso to assist me, the vehicle was not as he promised me it was, the vehicle was totally resprayed from front to back, you could see the spray work and the repairs that were done to the body, so I actually drove 326.6km for NOTHING. I then decided to rather go to Silver Lakes, I then found a vehicle there, transferred the Finance from JHB South to Silver Lakes to purchase the vehicle through Silver Lakes, I immediately paid my R5000 deposit and got the approval for the finance in the week after I returned back to Polokwane. The service I received on the day was amazing, Special Thanks to Heidi, Fanie and Glen at Silver Lakes for your outstanding service, unforunately Anneri Deysel made the service to be awfull.

The deal was approved by MFC and ABSA, I only had to sign the documents, due to the Lady handling the finance at WBC Silverlakes, they advised me on 25 March that they are closed on 26 March and won't help me close the deal, Anneri Deysel is the lady at WBC Silverlakes. During the lockdown when I heard it's being extended I reached out to Anneri to finalize the contract for the purchase and she did not come back to me, rather, she blocked me on WhatsApp and not taking my calls. I think it is totally unacceptable.

The Approval then expired as it is only valid for 30 days, now when I wanted to finalize everything, MFC and ABSA does not want to approve me again. This is an absolutely terrible service, why approve me today and not approve me tomorrow. Due to a lack of service from Anneri I can not purchase the vehicle I need urgently.

I got the number from Anneri for the credit manager (Willie Groenewald) at MFC to discuss the matter, and I was told that there is no way they can assist me, I asked Anneri for the ABSA manager number as well and she does not want to give me her number. Anneri once again blocked me on WhatsApp and is once again not taking my calls. Take Note, the finance amount is only R41 378.25. The rest of the purchase price I would have paid cash.

It is the worst service I have received in my life regarding purchasing a vehicle. Due to negligence from the F&I Anneri Deysel. I am still a client, it is unnaceptable and unproffesional to block a customer on WhatsApp and also ignoring my Phone calls. Due to this, I lost the finance approval and need to make other plans to get the money, now causing me to pay more interest.

Hello Peter, I need assistance in this regard as I regard this unacceptable in these times that we can not account for.

Kind Regards, Paul Buitendag