1 reviews | Active since Apr 2022
Unhappy frustrated undermined and disrespected customer
A week ago I wrote about my terrible experience after I had bought my Audi Q3 Quattro STronic 132W Auto 2015 at WebuyCars The Dome, I have received communication thereafter from Oswald Mathebula who is a sales manager at the Dome branch on the 29th Jul and wa told my vehicle is now being attended to by Geartronics and the period to fix the cars wil be 7 business working days. I was then informed of possible replacement vehicle in a case where the vehicle can’t be fixed, but then agreed on waiting for 7days with geartronics but mentioned if the 7 days passes and haven’t received my vehicle back then I want to cancel the whole deal with Webuycars. On the 1st of August Yvonne Engelbrecht called me to ask if I have received any further update yet and I told her I haven’t received any update yet as they have mentioned 7 business working days. Yesterday the 04th August I received a WhatsApp message from WebuyCars stating that I have been assigned to Hardus Smit for financial assistant. Confused me then call Hardus to ask what financial assistance is this as I had already have finance in my vehicle, Hardus Smit responded he doesn’t know anything about me or had not received anything about information. Early in the morning today I sent an email to everyone handling my issues with the WhatsApp message attached asking for a clarity on the message and also told them Hardus Smit doesn’t anything about this issue, it’s now 12:00 and have not received any response. I called again Hardus to check again and hay is this about and then he tells me I must do another vehicle finance as the previous fiancé have been expired😳 I explained theissue to him that I have financed I don’t need to do another application, the fiancé bank told me that in a case of replacement vehicle Webuy cars will deal with the process up to the end where they will now update the new vehicle that they are replacing with with the bank and on the bank side they have not received regarding the replacement vehicle. It’s been now 3 weeks without the vehicle and this whole process is frustrating and inconvenience to me.. its even worse when no one is attending or responding to your query, calls nor emails and being ignored like this is totally unacceptable As I’m writing this I receive a call from Yvonne Engelbrecht stating that she got hold of Oswald Mathebula and is currently on leave and got communication from Geatronics that the vehicle will take longer than the 7 business days that was initially agreed on but now he never even communicated that with me when he received that information and already had reserved another vehicle under me even last week but never informed me about it, the same vehicle he reserved under me I was told by the customer care consultant that it needs to be replaced tyres and the bushes are worn out but that haven’t even been worked on, he is currently on leave and my matter can’t be assigned to someone else it now must wait for him to come back from the leave. I have no vehicle on me and yet paying for it and this is the kind of service I get. It’s frustrating
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.
We are currently looking into the matter and will get back to you with an update as soon as possible.
Oswald Mathebula just contacted me stating that he has been off the past 2 days , geartronics still working on the vehicle and asked if he should proceed with replacement, so I called geartronics and spoke to them directly they told me that they are done with the vehicle and tested it and it’s driving just fine no issues and that they just spotted a small leak that they busy with now vehicle should be done before end of the week. So I responded to Oswald Mathebula that I don’t want replacement I want my vehicle , and to arrange for it to be towed back to me from Geartronics.
I would appreciate it if you can see this through and as per my request please. I’ve spent a lot during this time and yet I have been paying for the vehicle still and had to go from Easteand to the Dome just to follow up on my issue when no one was caring to give me an update and I think what I’m asking for should be fair enough considering also the fact that when I collected the vehicle it was on reserve I had to go put petrol on it but I just bought the vehicle with finance meaning paid up to you but I got it empty on reserve hardly even making to the close garage. The Dome is so unprofessional and don’t care for customers at all
Oswald Mathebula just contacted me stating that he has been off the past 2 days , geartronics still working on the vehicle and asked if he should proceed with replacement, so I called geartronics and spoke to them directly they told me that they are done with the vehicle and tested it and it’s driving just fine no issues and that they just spotted a small leak that they busy with now vehicle should be done before end of the week. So I responded to Oswald Mathebula that I don’t want replacement I want my vehicle , and to arrange for it to be towed back to me from Geartronics.
I would appreciate it if you can see this through and as per my request please. I’ve spent a lot during this time and yet I have been paying for the vehicle still and had to go from Easteand to the Dome just to follow up on my issue when no one was caring to give me an update and I think what I’m asking for should be fair enough considering also the fact that when I collected the vehicle it was on reserve I had to go put petrol on it but I just bought the vehicle with finance meaning paid up to you but I got it empty on reserve hardly even making to the close garage. The Dome is so unprofessional and don’t care for customers at all