MB
Maicy B

1 reviews | Active since Aug 2018

07 Aug 2018, 14:41

Unhappy Customer

Good day , I am unhappy with the service that I am currently getting from we buy cars. I collected the vehicle on the 26th July and didn't use it on a daily basis. As I use my old car to work n back. On the day (3rd Aug) I decided to take it for a long drive, I got stuck in the middle of nowhere. Waited for hours for the car to be collected. The vehicle is currently sitting at their warehouse in Midstream. I just received a phone call from the manager, telling me how the car was fine when I collected it. I am not sure what is he implying, it hasn't been even 10 days since I purchased the car. I have lost trust in that vehicle, and the mechanical warranty is already used on the 1st few day. What's going to happen few months down the line? I really need a solution that will be reasonable, because judging from the conversation that I had with these person it seems as if we buy cars are only interested in sales. Nothing else, to hell with quality.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply07 Aug 2018, 15:07
Official

Hi Maicy,

Thank you for making us aware of this situation. Kindly find that we will investigate the matter and revert back with feedback as soon as possible.

Regards,

Webuycars.co.za
Webuycars.co.za's reply16 Aug 2018, 15:18
Official

Hi Maicy,

Thank you for your patience whilst we assisted with your complaint. I have been informed that you took ownership of your vehicle today and that the repairs to the vehicle have been finalized accordingly.

Should you require any further assistance, please don’t hesitate to let us know.

Warm Regards,