Unhappy Client - One problem after another
We Buy Cars - Midstream I would like to raise the following issues that i'm currently experiencing after collecting the car on 17/07/2019
1. As per the email below i was not happy with the service i received at We Buy Cars and never received any feedback from the email from your company
2. On friday the 19/07/2019, when i was on my way to Limpopo i discovered that the spare wheel was flat and not drivable because it had a hole, as a results the spare wheel inside my car was damaged.
3. judging from the inconsistency of the paint job by the boot area i suspect the vehicle was either previously involved in an accident or resprayed for reasons not mentioned to me.
4. 30/07/2019 on my way home from work i experienced a mechanical breakdown and i contacted Toyota as the vehicle is still under warranty.
5. 31/07/2019 I enquired from Toyota Midrand about the duration on getting my vehicle fixed and they telephonically informed me that the breakdown was caused by the Clutch cable breaking. I then informed them that my car is still under warranty but they said the warranty does not cover wear and tear. Therefore Toyota have informed me that I must pay R 13 000 out of my pocket for the replacement of the Clutch Kit.
6. The vehicle i bought from you guys is a 2017 model with 30 000km on the clock therefore i do not understand how this would be possible and if you guys had knowledge regarding the wearing off of the clutch i was not informed during the purchasing process.
7. I am unhappy with the vehicle that its my possession now as im only with the vehicle for 15 days and i have already encountered such problem (mechanical breakdown) with this car and makes me wonder how many breakdowns will i encounter in the near future. therefore i request you guys to look into the matter of assisting with fixing or replacing this vehicle. 06/08/2019 - Toyota adjusted my Clutch. Now my lights are both dead but they looked like they melted down. 06/8/2019 - I went back to webuycars and spoke to Stefan who promised me to hand in the query to Malcolm (manager) who is Thabo's Manager. I'm concerned that this was just said to me so that i can go back home. Stefan said Thabo and Malcolm will be in tomorrow (07/08/2019). few minutes after we left Thabo called me and he mentioned that he is no longer based in Midstream. There is no sense of urgency in my query that i have with the dealership.
Thank you for bringing your concern to our attention. This matter has been investigated and feedback provided accordingly.
We regard this matter as closed.
Best regards
We Buy Cars
Thank you for bringing your concern to our attention. This matter has been investigated and feedback provided accordingly.
We regard this matter as closed.
Best regards
We Buy Cars
