1 reviews | Active since Jan 2017
Unfairly treated and exploited as a black woman and customer
I bought 2 cars from you in march. Both cars had issues which you never disclosed I sold one already, the Jetta
The reason I bought the cars, I did state that it was for ehailing, believe me when I say I failed. Especially when it comes to the figo. You didn’t tell me that there was a gearbox problem and it needed to be replaced You didn’t mention that there were issues with the lock system, which I thought I could fix BUT NEVER MENTIONED AS AN ISSUE. I really don’t know what to do now, I have spent a lot of money trying to fix the car but nothing, please advise on what to do going forward. As a loyal customer of WE BUY CARS and a black woman trying to make ends meat and who trusted WE BUY CARS to assist with that, i wish for we buy cars to just fix the car. i was only made aware of the terms and conditions today. They insisted that i signed and received the contract. which i didn't receive. i was not made aware that i was buying the cars at my own risk as i was today. i was not made aware that as a cash buying customer that i don't have any warranty nor guaranties. When the consultant confirmed that he never advised of any of these, the manager Oswald told me straight in my face that it was my problem and that was beside the fact that the consultant confirmed not advising. i did not even get to see the signed Dekra Repoort till today. i tried going through their complaints department, they insisted that i take the last R850 i had to go do a diagnoses and send a report, which i did. yet they rejected my claim and stopped taking my calls. i confirm that i was not made ware of the finer prints, and that out of excitement i was not made aware of what i was signing. I swear on my fathers grave, i was not made aware of the conditions of buying a used car. I am not one to complain but i have spent my Live's savings to try and make a better life for me, my kids and my mother but it seems i have failed. the Manager Oswald didn't even show any empathy or eagerness' to assist of some thought. I am really not trying to do any drama but just to get a break as a mother to my kids and a loyal customer of WE BUY CARS. I HOPE NEVER TO DEAL WITH A MANAGER LIKE OSWALD IN THE FUTURE. I believe i will grow one day in the e-hailing business and still be able to buy from WE BUY CARS. Kamogelo was a great consultant but because of sales target and commission, he failed me on the t's and c's. I HAVE BOUGHT 3 CARS AND NEVER EVER COMPLAINT BUT ENDURED.
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
