Unfair treatment

ge: This morning at 5:57 I received an email from my online query that StockNumber: B55EA1341 was still available. At 8am I called and after a long hold got through to James Nko who confirmed the car was still available but would not let me pay a deposit to hold it because there was a problem with it, that it was a ****** and recovered vehicle and you don't sell such cars, that infact it was bought from the seller by mistake. I told him as long as it has been cleared I don't mind buying it. He said I must send him an email stating this and he sent me an SMS at 8h35 with his email address. I sent an email as discussed and at 8h56 he rep**** confirming receipt of my email and that he will speak to his manager to have the car sold to me. I told him that my husband is on his way from JHB to pay for the car so I need him to clear the car for payment urgently. At 12h06 I tried to call him on his cell and he didn't pick. Not enough characters,long story short the car was sold to someone else. The consultant must be held financially accountable for any shortfall and get me another car of the same calibre instead of sending my husband away after he spent time and money to go to Durban.