Unfair Treatment at WeBuyCars – No Offer Given After Inspection

I visited WeBuyCars to sell my vehicle and was assisted by Martin Venter. During the assessment, Martin took my car for a test drive and an engine fault appeared while he was driving it. Instead of continuing with the evaluation and making an offer based on the vehicle’s condition, I was simply sent away without any offer at all. This was extremely disappointing and unfair. The purpose of bringing a car to WeBuyCars is to receive an offer that reflects its current condition, whether perfect or not. Even if the vehicle developed a fault during the test drive, I still expected a fair assessment and a reduced offer rather than being dismissed without any valuation. I had taken time out of my day to come in for the process, only to leave without any outcome. I hope WeBuyCars can address this matter and ensure that customers are treated fairly and professionally during the assessment process.