GB
Gert B

1 reviews | Active since Nov 2020

09 Jun 2021, 05:42

Unfair reasons for rejecting my claim

Baught a bakkie from them, excellent service selling me the car. A few days after the sale, knowing that there may be some issues that needs attention as per the Dekra report, the car cut out and I was stuck far away from home. I had to call my Auto Electrician to tow me. The electrician found dangerous loose open wires under the car that made a short and blew some components. I ordered the immediate repair. Lodged a complaint, by referring to the Dekra report where nothing is mentioned about the wires. Webuycars declined the claim. I referred to Dekra, the Dekra manager admitted that they did not pick up the fault on the inspection but declined my claim since I repaired the vehicle already. Not happy and will warn anybody to doubt the credibility of such a report. The vehicle has had another few issues. I will not buy from this company ever again

0
Replies (1)
Webuycars.co.za
Webuycars.co.za's reply09 Jun 2021, 07:55
Official
Good Day

Thank you for bringing your concern to our attention. This matter has been investigated and feedback has been provided to you accordingly via email.

We regard this matter as closed. Please feel free to lodge your complaint with the Motor Industry Ombudsman, they are an independent body rendering their service free of charge. We Buy Cars will honor their recommendations accordingly. 

Best regards 
We Buy Cars