1 reviews | Active since Dec 2021
Unexplained hidden costs
I submitted a finance application for a 2022 Suzuki Swift Dzire at the Riverhorse Branch after seeing the vehicle advertised online at R126 900. After initiating the finance process, I was informed that I would need to pay an additional R3 365.20 for a service that had been completed on the vehicle. This was only communicated to me after the finance application had already been initiated. Once my finance application was approved, I was informed that the total vehicle price had increased to R153 042.00. This amount includes a delivery fee of R3 652.17 and a warranty amount of R14 023.48. I am concerned that these additional costs were not clearly explained upfront before I proceeded with the finance application. I am also surprised that I am expected to pay for the service, as the adverti*****t indicated that the vehicle service was due. I would have been willing to take the vehicle as advertised and arrange the service myself. In addition, the compulsory pre-owned warranty was not explained to me before the offer to purchase stage, and the delivery fee was not discussed with me to confirm whether I wanted it included in the financed amount. I am therefore unhappy with these hidden costs, as they should have been disclosed and explained before I initiated the finance application. The advertised price has increased by approximately 20.6%, which is a significant increase from the original advertised amount.
We’re sorry to hear about your experience. We’d love to get more information so we can assist you better. Could you kindly fill out our Customer Care form here: www.webuycars.co.za/customer-care
We’re sorry to hear about your experience. We’d love to get more information so we can assist you better. Could you kindly fill out our Customer Care form here: www.webuycars.co.za/customer-care
