MP
Madelein P
1 reviews | Active since Jan 2018
07 Jul 2023, 14:07
Uneducated staff = serious engine damage
The company itself great but their staff is not so great. Bought a bakkie cash from an auction and Hanroux from the JHB South branch assisted me. He explicitly indicated to me that it's a PETROL bakkie and the Dekra report is not always correct. After asking multiple times if he's sure, he still kept to his story about the bakkie being petrol. He then went and poured petrol in the bakkie because it was empty. I drove from JHB to the Vaal Triangle with it and the bakkie kept on cutting off and did not want to idle. After phoning Webuycars, the lady from customer care confirmed that it is indeed a DIESEL bakkie. I barely made it home and now I have serious damages to the engine due to false information provided to me by Hanroux. What should I do with this bakkie now??
Helpful (0)
Replies (4)0
Replies (4)MP
Madelein P's updateReviewer Update
07 Jul 2023, 14:16Hanroux has worked according to the book. He double checked the Dekra report as well and saw that it was petrol. The Dekra report issued was faulty
MP
Madelein P's update07 Jul 2023, 14:16
Reviewer Update
Hanroux has worked according to the book. He double checked the Dekra report as well and saw that it was petrol. The Dekra report issued was faulty
Webuycars.co.za's replyOfficial
07 Jul 2023, 14:23Dear Madelein
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Webuycars.co.za's reply07 Jul 2023, 14:23
Official
Dear Madelein
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
Thank you for bringing this to our attention.
Our sincerest apologies for the negative experience you have had.
We are busy investigating the matter and will provide you with feedback as soon as possible.
Kind regards
MP
Madelein P's updateReviewer Update
07 Jul 2023, 14:49WeBuyCars contacted me on the same day and arranged for the towing of the vehicle back to their branch where they will check and fix the matter. Thank you so much for the speedy response and assistance in this regard.
MP
Madelein P's update07 Jul 2023, 14:49
Reviewer Update
WeBuyCars contacted me on the same day and arranged for the towing of the vehicle back to their branch where they will check and fix the matter. Thank you so much for the speedy response and assistance in this regard.
MP
Madelein P's updateReviewer Update
14 Jul 2023, 11:44Hanroux has been of no help whatsoever. After 5 days O had to find out that the vehicle was never taken to the workshop (it only stood there at the branch). I never get feedback or updates about it... After it was taken to the workshop "they will let me know as soon as they start with it". It's been 2 days now where the bakkie is at the workshop and if I don't call and struggle to get hold of somebody I still don't hear anything. Webuycars are quick to take your money for a vehicle but when it comes to delivery service, it's very poor. I've bought 2 vehicles in the past with excellent service and I've been speaking great things of webuycars ever since. This however is a very disappointing service that they are delivering. Their standards have fallen exponentially and this will cause me not to make use of their service in the future again nor positively promote the company.
MP
Madelein P's update14 Jul 2023, 11:44
Reviewer Update
Hanroux has been of no help whatsoever. After 5 days O had to find out that the vehicle was never taken to the workshop (it only stood there at the branch). I never get feedback or updates about it... After it was taken to the workshop "they will let me know as soon as they start with it". It's been 2 days now where the bakkie is at the workshop and if I don't call and struggle to get hold of somebody I still don't hear anything. Webuycars are quick to take your money for a vehicle but when it comes to delivery service, it's very poor. I've bought 2 vehicles in the past with excellent service and I've been speaking great things of webuycars ever since. This however is a very disappointing service that they are delivering. Their standards have fallen exponentially and this will cause me not to make use of their service in the future again nor positively promote the company.