SM
Silindile M

1 reviews | Active since Jan 2022

05 Sept 2024, 11:39

Undisclosed mechanical damages

I recently bought a car cash and it started overheating withing 3 days of use. The Derka report did not say anything about it or any damage related to that. I contacted them and they requested a mechanics report, which i sent and paid for including the diagnostic, storage. the company comes back and tells me they will pay a certain amount only for me to do repairs on my won accord . I have told them I need a refund or to pick another vehicle, but they are refusing. sending me from pillar to post. I have paid 2 insurance premiums for this vehicle which I'm not driving, and also currently paying for storage. as the vehicle was bought ion Durban and I work and stay 400kms away.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply05 Sept 2024, 11:57
Official
Dear Silindile,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
SM
Silindile M's update10 Sept 2024, 13:30
Reviewer Update
Once again, I'm still waiting for a response. Your after sales keeps saying 72 hours turn around time. Yesterday I called again and was promised a call back.