BR
Brian R

1 reviews | Active since Apr 2021

06 Dec 2024, 08:29

Underhanded Lowballing After Firm Offer

Sad to say, but I’ll never deal with this company again. I had previously sold vehicles to them before, but this won’t happen again in the future. I was planning on selling my vehicle due to the fact that I was receiving a company car. After a full vehicle inspection and test drive, I was given a firm offer of X. I explained that I could only do the deal once my company car was delivered. They were OK with this and understood. A month later, and an extended hospital stay, I contacted them to let them know that I was ready to sell the vehicle. The same consultant came out the same day and did a test drive and inspection again. He confirmed that the car was in exactly the same condition as previously. He really loved the car and wanted it for webuycars. However, even though the vehicle was in exactly the same condition and only had another 400km on the clock, his superiors tried to lowball me by dropping the offer by more than 10% citing “current market” and would not budge. 30 days later? The consultant was extremely embarrassed and didn’t know what to say. This was a complete waste of my time and effort, especially since I was physically battling one day out of hospital. The consultant Keenan was very pleasant to deal with, I feel that his superiors are ********* and underhanded. This has left a very bad taste in my mouth and I will not be recommending we buy cars to colleagues and friends again. It seems as though the offers are based on the random whims of the buyer on the day. Not a pleasant to experience, and I’ll be looking to sell elsewhere.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply06 Dec 2024, 12:23
Official
Dear Brian,

Thank you for bringing this to our attention.

Our sincerest apologies for the negative experience you have had.

We are busy investigating the matter and will provide you with feedback as soon as possible.

Kind regards
BR
Brian R's update06 Dec 2024, 12:42
Reviewer Update
While I appreciate the response, I note that there has never been a single resolution to any of the negative reviews that received the same standard form reply.