CR
Colin R

1 reviews | Active since Jun 2019

14 Jun 2019, 14:57

UNDERCUTTING ONGOING DEALS

Extremely dissapointing and bad business principles. I viewed the car, and arranged for it to be inspected at a dealership (BMW Leo Haese). The car returned to webuycars, and I was waiting for the report. On receiving the report I contacted the salesman and told him everything looks fine and I would like to buy the car but am stil deciding if it would be cash or financing. I spoke to him 15:13 and he would go off duty at 15:30. I said we will contact in the morning about what I decided. This morning at 07:30 I got a message informing me that the car was taken on a financing deal by someone else. Their terms is “first come first serve” and seeing that I did not pay a holding deposit apparently I am at fault. AT NO POINT YESTERDAY was I advised or told to pay a holding deposit to reserve the car. But strangely enough, at 15:13 there was no indication that someone else was buying the car, and miraculously this morning the car is taken by someone else on financing.....after I payed for a 28point check at BMW, although the car still has to go through the roadworthy and inspection in order to be financed. I think this is shady that the car was immediately financed the moment it came from the dealership inspection. Undercutting, bad business practice, super unprofessional opportunistic of webuycars. Thinking one of their buddies got a lekker deal now at my expense. Be very aware of paying or agreeing on anything at webuycars Midstream, their Managers have NO backbone and absolutely no manners in honoring a ongoing transaction.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply14 Jun 2019, 15:00
Official
Good afternoon Colin,

Thank you for bringing this under my attention. I would like to investigate the situation and provide you with feedback as soon as possible.

Could you please be so kind as to let me know the name of the sales executive that assisted you?

Kind Regards
Webuycars.co.za
Webuycars.co.za's reply18 Jun 2019, 09:02
Official
Good morning Colin,

We cannot reserve a vehicle on our floor for a client without a holding deposit.  This vehicle was sold to another client who paid the vehicle in full. 

We have decided to refund you the inspection fee. Our branch manager will contact you to make further arrangements.

Kind Regards