MJvR
Mercia Jansen van Rensburg

1 reviews | Active since Nov 2023

09 Jun 2026, 13:45

Unbelievable Poor Service from WBC JHB SOUTH and CUSTOMER CARE DEPT

Do not buy from JHB South Branch ! I bought a land cruiser from Benny at WBC JHB SOUTH and after paying for it , he drove the car into the steel beam pillar inside the showroom causing extensive damage to the right rear of the vehicle , broken tail light and deformed rear bumper. I am now the proud owner of a crashed land cruiser which needs repairs in excess of 20K! Guess what , enquiry , after enquiry , call after call , concern after concern raised on the website stating all the facts , no-one seem to be bothered! the Branch Manager by the name of Hanroux Potgieter refuse to answer my calls or give feedback , the salesman just keep telling me his boss is in a meeting, imagine this! you buy a car , the dealer smashes it and you have to try and follow up with a call centre that put you through to the same branch. What a joke! I never believed the WBC horror stories - No I know they are true! avoid avoid!

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply09 Jun 2026, 14:21
Official
Hello Mercia,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
MJvR
Mercia Jansen van Rensburg's update09 Jun 2026, 14:38
Reviewer Update
your reply is Automated - It is the same reply for all 1 star ratings - Unless you can give a date and time you will actually do something its pointless - just simply stating as soon as possible is not worth anything! that is all your customer care centre ever tells you - "Madame someone will call you as soon as possible" Its neither soon nor possible - prove me wrong and call me today? or alternatively send another automated reply to this message -as soon as possible.