Unacceptable Service & 2-Month Refund Delay – Riverhorse Valley Branch

I am extremely dissatisfied with the service I received from the Riverhorse Valley branch. It has now been over 2 months and I am still waiting for my refund deposit despite numerous follow-ups and promises. This delay is completely unacceptable and reflects a serious lack of professionalism, accountability, and customer care. My experience with the F&I consultant, Gabriella, has been especially terrible. My concerns have not been handled with urgency, transparency, or respect. I have made several attempts to resolve this matter, yet I continue to be ignored while my money is withheld without justification. I am also disappointed in the branch manager, Theo, who does not seem to take customer complaints seriously or show any willingness to assist in resolving issues. Based on my experience, it feels like this branch is more focused on reaching sales targets than ensuring customers are treated fairly or sold vehicles that meet proper standards. This situation has caused unnecessary stress and frustration. I strongly warn others to be cautious when dealing with this branch and to ensure everything is clearly documented. I expect my refund to be processed immediately.