IS
Ian S
1 reviews | Active since Aug 2011
04 Oct 2020, 14:04
UNABLE TO TALK TO ANYONE AT THE BRANCH
Does anyone work at "We Buy Cars" I am left hang on the phone for over 10 minutes at at time and if you do get through you end up speaking to a representative/sales man whom is evasive and will not give you a honest answer Do not bother to try and speak to a Manager as the are to important to speak to a customer and do not return calls So if there is a SENIOR MANAGER who would like to contact me maybe we can take about a sale of one of your vehicles and if your not interested in that we can talk about "Customer Service"
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Replies (2)
Webuycars.co.za's replyOfficial
05 Oct 2020, 06:50Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
Webuycars.co.za's reply05 Oct 2020, 06:50
Official
Thank you for making us aware of your experience with us. Your query is being investigated through our centralised customer care system. We will provide you with feedback as soon as possible. Regards
IS
Ian S's updateReviewer Update
07 Oct 2020, 10:36Do you ever bother to come back to customers, or is it just lip service when you say that you will contact them.
It must be nice to be in a business where you do not have to worry about the customer and making ends meet
If you do bother to take the time to reply, do not use Covid 19 as an excuse for bad service, this is the time you should be excelling, going the extra mile, making customers count.
Be daring get a Director to phone me and I will explain about customer service and if you have the time maybe we can discuss a vehicle that I am interested in
It must be nice to be in a business where you do not have to worry about the customer and making ends meet
If you do bother to take the time to reply, do not use Covid 19 as an excuse for bad service, this is the time you should be excelling, going the extra mile, making customers count.
Be daring get a Director to phone me and I will explain about customer service and if you have the time maybe we can discuss a vehicle that I am interested in
IS
Ian S's update07 Oct 2020, 10:36
Reviewer Update
Do you ever bother to come back to customers, or is it just lip service when you say that you will contact them.
It must be nice to be in a business where you do not have to worry about the customer and making ends meet
If you do bother to take the time to reply, do not use Covid 19 as an excuse for bad service, this is the time you should be excelling, going the extra mile, making customers count.
Be daring get a Director to phone me and I will explain about customer service and if you have the time maybe we can discuss a vehicle that I am interested in
It must be nice to be in a business where you do not have to worry about the customer and making ends meet
If you do bother to take the time to reply, do not use Covid 19 as an excuse for bad service, this is the time you should be excelling, going the extra mile, making customers count.
Be daring get a Director to phone me and I will explain about customer service and if you have the time maybe we can discuss a vehicle that I am interested in