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philip.sowah philip.sowah

1 reviews | Active since Jul 2015

24 Feb 2026, 16:22

Two Defective Motorcycles Sold in One Transaction – Silence from We Buy Cars

I am posting this after exhausting internal escalation channels with We Buy Cars.

On the same day, during the same visit, I purchased two motorcycles from We Buy Cars:

• KTM 50 (children’s motorcycle) • MV Agusta Dragster 800

Within 24 hours of purchase, I arranged for professional inspections because no service records were provided.

The findings were alarming:

KTM 50 (Children’s Bike) An authorised KTM dealership identified multiple pre-existing safety-critical defects, with repair costs quoted at approximately R15,000. This is a motorcycle intended for a minor. Had it been ridden without inspection, the safety implications could have been severe.

MV Agusta Dragster 800 A professional inspection identified a radiator hole that appears to have been patched with adhesive. The patch is failing and the radiator is leaking coolant, posing risk of engine damage. This defect was not disclosed at sale.

Both motorcycles were sold as retail units. Neither was disclosed as salvage, accident-damaged, or mechanically compromised.

I formally logged both cases (*** and 134489). I provided all requested documentation, including mileage confirmation and repair quotations.

Despite multiple escalations and assurances of response within 24–48 hours, there has been no substantive engagement.

At this stage, the silence is concerning.

Two motorcycles purchased in the same transaction have now been confirmed to contain material defects present at the time of sale. Instead of resolution, there has been delay and inaction.

I am now left with no option but to pursue the matter through formal legal channels.

I would have preferred to resolve this directly and amicably. Unfortunately, the lack of response has made that impossible.

Prospective buyers should ensure independent inspections immediately after purchase.

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Replies (2)
Webuycars.co.za
Webuycars.co.za's reply25 Feb 2026, 08:10
Official
Hello Philip,

Thank you for bringing this to our attention. We truly apologise for the negative experience you’ve had, and we understand your frustration.

We are currently looking into the matter and will get back to you with an update as soon as possible.
pp
philip.sowah philip.sowah's update04 Mar 2026, 16:01
Reviewer Update
Hello,
Following your response here on 25 February 2026, both motorcycles were collected from my premises on Friday, 27 February 2026.
Since the collection, I have received no communication regarding the cancellation or refund processing for:
• Case 133592 – KTM 50
• Case 134489 – MV Agusta Dragster 800
I have followed up and sent emails, but these have not even been acknowledged, which is both disappointing and unprofessional.
Please confirm receipt of the motorcycles and advise when the refunds will be processed.
PS